Frequently Asked Questions
Everything you need to know about shopping with Exchange Life
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to start your exchange or refund process.
How do I find my correct size?
Each product page includes a detailed size guide with measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options via Klarna and Afterpay.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.
Are your materials sustainably sourced?
At Exchange Life, we prioritize ethical manufacturing and use organic cotton and recycled polyester in over 60% of our current seasonal collection.